OVERVIEW

We are looking for a tech-savvy Intern to act as a bridge between the Customer Care Center (CCC) and Product/IT teams. This role focuses on applying AI solutions, workflow automation, and building internal tools to enhance operational efficiency, improve SLA performance, and enable data-driven decision-making.

RESPONSIBILITIES

1. AI & Workflow Automation

• Assist in building and optimizing automated workflows for CCC using tools such as n8n, AI, and chatbots

• Apply AI/chatbot solutions to improve customer service processes and operational efficiency

2. Data & Dashboard

• Collect, consolidate, and clean data from multiple sources (CRM, Customer Service, Sales)

• Develop and maintain operational dashboards (SLA, ticket volume, CSAT, productivity metrics)

3. CRM & Internal Tools

• Support CRM workflow optimization and enhancements

• Design and develop simple internal tools (dashboards, monitoring tools, mini CRM systems)

• Create wireframes or prototypes using tools like Figma

4. Business - Tech Coordination

• Translate business requirements from CCC into data logic, workflows, and functional specifications

• Coordinate with Product/IT teams during implementation, testing, and optimization

• 3rd/4th-year students or fresh graduates in IT, Data, Business, or related fields

• Basic knowledge of data handling (Excel, SQL, or BI tools)

• Familiarity with automation tools (e.g., n8n) or willingness to learn

• Interest in AI, chatbots, and automation technologies

• Strong logical thinking and problem-solving skills

• Good communication skills, able to work with both business and technical teams

• English: Intermediate (reading and basic communication)

Internship allowance: 2,400,000 VND